29

Mar
Heures de début
HNE / HAE :09h00
GMT / BST :14h00
CET / CEST :15:00
Durée
4 les heures)
Compte à rebours
Journées
Heures
Minutes
secondes
Cet événement est terminé

Strategies for Leaders to Confidently Deal with Toxic Behaviours

Managing people is never easy.  When toxic behaviour is not addressed properly, team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviours. Challenging employees can try a manager’s patience and drain a lot of time and energy

Beverly Beuermann-King

29

29

Mar

Durée

4 les heures)

Heures de début

HNE / HAE :09h00
GMT / BST :14h00
CET / CEST :15:00

Strategies for Leaders to Confidently Deal with Toxic Behaviours

Managing people is never easy.  When toxic behaviour is not addressed properly, team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviours. Challenging employees can try a manager’s patience and drain a lot of time and energy
L'inscription à cet événement est terminée.

À propos

Managing people is never easy.  When toxic behaviour is not addressed properly, team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviours. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience.  How you and your team effectively deal with toxicity can mean the difference between having a negative, drama-filled workplace, and an engaged, collaborative, and productive organization.  Successful leaders know that reducing the toxicity within their team depends on being able to evaluate and respond appropriately. Learn successful strategies and tips for building a positive, productive workplace. Identify challenges. Control your own responses. Move conversations forward.

Key Messages:

  • Negative attitudes decrease the ability to problem-solve, effectively communicate, and collaborate, and increase the risk of mental health issues, absenteeism, and difficult behaviours such as back-stabbing, finger-pointing, and gossiping.
  • Not dealing with negativity and difficult behaviours rob us of time and energy.
  • Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture.
  • An organization can be considered toxic if it is ineffective as well as destructive to its employees.
  • Leaders strongly influence the mood, attitudes, and performance of their team. 
  • Leaders who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to simply ignore those people and attitudes will struggle to be productive, service their customers, and be competitive.

Participants Will:

  • Develop an understanding for those exhibiting typical difficult behaviours to effectively meet their needs and move the interactions forward.
  • Identify and control the impact of difficult people so that you can keep the situation from escalating further.
  • Increase insight and differentiate the 4 types of attitudes and 8 main character types, and understand how they develop to keep your cool in a variety of situations.
  • Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people.
  • Learn how to gain control and handle these situations by identifying the payoff.
  • Uncover the secret to moving difficult conversations forward.
  • Know how to act, not react, in resolving toxic situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team.

la faculté

Beverly Beuermann-King

Depuis plus de vingt ans, Beverly utilise son principe SOS™ avec des personnes et des organisations qui souhaitent contrôler leurs réactions au stress, renforcer leur résilience face aux défis de la vie et mener une vie saine et réussie.

Elle a lancé sa société, R 'n B Consulting en 1995, et depuis lors, a aidé des équipes d'un large éventail d'industries, y compris les soins de santé, l'éducation, le gouvernement, la finance et les organisations à but non lucratif, à passer du stress à la résilience, leur permettant d'être plus engagés, productifs et en bonne santé.

Les antécédents de Beverly en psychologie, sociologie, gestion et éducation des adultes se combinent pour créer ses présentations Work Smart Live Smart, solidement fondées sur la recherche, instructives et inspirantes. Le public découvre les bonnes stratégies pour améliorer sa santé, gérer ses défis et améliorer sa satisfaction dans la vie.

Beverly est une porte-parole médiatique recherchée et a représenté des marques de premier plan telles qu'Expedia.ca, TD Assurance et P&G. Elle a fait plus de 500 apparitions à la télévision et à la radio dans des émissions telles que City TV et CBC, et dans des publications nationales du Toronto Star à Chatelaine.

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