Difficult Conversations: A Framework for Dealing With Conflict
Conflict and the resulting difficult conversations are natural by-products of a healthy and productive workplace. That does not make them any easier to manage. Having productive, difficult conversations is a necessary skill in creating high performance. This session enables you to reflect on key information which helps you to consider how best to conduct difficult conversations – whether necessary in your role as a leader or important within your personal life.
This is achieved by;
Given this, please come to the session prepared to share with a colleague the details of a difficult conversation that needs to take place soon. Alternatively come prepared to share details of a difficult conversation you had in the past, which didn’t go as well as you hoped. (Your partner can help you reflect on what you could have done differently to affect a more desired outcome).
Lynn is an experienced company Director who has worked with teams and individuals at all levels across four continents for more than twenty – five years. Lynn’s work has been recognised by nine awards – including both “Outperformer” and “Above and Beyond” with Vistage international. In 2012 Lynn received the award of “Overseas Speaker of the Year” from The Executive Connection (TEC) in Australia. Lynn has been a key speaker at the HR Summit in Singapore speaking to audiences of over 500 initially on Emotionally Intelligent Leadership and when invited to return on Multi-generational Leadership.
Alongside significant business experience, Lynn is a trained counsellor and an accredited mediator who draws on a range of psychotherapeutic approaches in her work. She has an exceptional track record of helping companies effectively face change. Examples include leading a major Managing Change program for Unilever, delivered to over 1,600 delegates in 19 countries. She also designed and helped to implement a mentoring scheme for a major UK utilities company that due to its success became the subject of an article in Strategic HR Review.