Managing people is never easy. When toxic behaviour is not addressed properly, team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviours. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience. How you and your team effectively deal with toxicity can mean the difference between having a negative, drama-filled workplace, and an engaged, collaborative, and productive organization. Successful leaders know that reducing the toxicity within their team depends on being able to evaluate and respond appropriately. Learn successful strategies and tips for building a positive, productive workplace. Identify challenges. Control your own responses. Move conversations forward.
Key Messages:
- Negative attitudes decrease the ability to problem-solve, effectively communicate, and collaborate, and increase the risk of mental health issues, absenteeism, and difficult behaviours such as back-stabbing, finger-pointing, and gossiping.
- Not dealing with negativity and difficult behaviours rob us of time and energy.
- Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture.
- An organization can be considered toxic if it is ineffective as well as destructive to its employees.
- Leaders strongly influence the mood, attitudes, and performance of their team.
- Leaders who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to simply ignore those people and attitudes will struggle to be productive, service their customers, and be competitive.
Participants Will:
- Develop an understanding for those exhibiting typical difficult behaviours to effectively meet their needs and move the interactions forward.
- Identify and control the impact of difficult people so that you can keep the situation from escalating further.
- Increase insight and differentiate the 4 types of attitudes and 8 main character types, and understand how they develop to keep your cool in a variety of situations.
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people.
- Learn how to gain control and handle these situations by identifying the payoff.
- Uncover the secret to moving difficult conversations forward.
- Know how to act, not react, in resolving toxic situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team.
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